Terms of service
Terms of Service
Overview
Welcome to Aurello London.
By using our website or placing an order with us, you agree to the terms outlined below. These Terms are designed to create a clear, secure and premium shopping experience for every customer.
If you do not agree with these Terms, please do not use our website or services.
About Us
This website is operated by Aurello London. Throughout the site, the terms “we”, “us” and “our” refer to Aurello London.
Our Commitment
We aim to provide a refined shopping experience, carefully selected products and reliable customer service.
From time to time, we may update our website, collections, pricing or services to improve what we offer. Continued use of our website after changes are made means you accept those updates.
Eligibility
By using our website or placing an order, you confirm that you are of legal age in your country or that you have permission from a parent or guardian.
Responsible Use
You agree to use our website only for lawful purposes and in a way that does not harm our brand, customers, website or services.
You must not:
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Use our website for unlawful, harmful or fraudulent activity
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Misuse our content, images, branding or products
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Interfere with the security or performance of our website
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Attempt to access data, systems or accounts without permission
We reserve the right to refuse service, cancel orders or restrict access where necessary to protect our customers, business and website.
Products & Availability
We take care to present our products as accurately as possible. However, we cannot guarantee that colours, textures or details will appear exactly the same on every screen.
Product availability, prices, descriptions and collections may change without notice.
We reserve the right to update, remove or discontinue products at any time.
Orders
When you place an order, you agree that all information provided is accurate and complete.
After placing an order, you may receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance of the order.
In rare cases, we may need to cancel, refuse or adjust an order due to:
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Stock availability
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Incorrect product or pricing information
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Payment issues
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Suspected fraudulent or suspicious activity
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Delivery restrictions
If this happens, we will notify you as soon as possible and issue a refund where applicable.
Pricing & Payment
All prices are shown in GBP (£) unless stated otherwise.
We reserve the right to update prices at any time. The price charged will be the price shown at the time you place your order.
Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details.
Shipping
We currently sell and ship within the United Kingdom only.
Shipping times, processing times and delivery details are explained in our Shipping Policy. Delivery times are estimates and may vary due to courier delays, busy periods or circumstances outside our control.
Returns, Refunds & Cancellations
Returns, refunds and cancellations are handled in accordance with our Refund Policy and applicable consumer laws.
If you are a consumer in the United Kingdom, you may have the right to cancel your order within 14 days after receiving your goods, unless an exception applies. After notifying us, you may have a further 14 days to return the goods.
Returned items must be sent back in line with the conditions explained in our Refund Policy.
This does not affect your statutory rights.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue.
We will review the matter and assist you with the next steps, which may include a replacement, refund or other suitable solution.
Third-Party Services
We may use trusted third-party services to operate our website and complete your order experience, including payment providers, delivery partners, analytics tools and e-commerce platforms.
These third parties operate independently and may have their own terms and policies.
Intellectual Property
All content on our website, including images, text, logos, designs, graphics, product names and branding, belongs to Aurello London or our content providers.
You may not copy, reproduce, distribute, modify or use our content without written permission.
Feedback & Content
We welcome feedback, suggestions and ideas from our customers.
If you share feedback, suggestions or ideas with us, you agree that we may use them to improve our brand, products or customer experience without obligation.
Accuracy of Information
We do our best to ensure that all information on our website is accurate and up to date. However, occasional errors, omissions or updates may occur.
We reserve the right to correct errors, update information or cancel orders affected by incorrect information.
Limitation of Responsibility
We aim to provide a reliable and high-quality service, but we cannot guarantee that our website will always be uninterrupted, secure or error-free.
To the fullest extent permitted by law, Aurello London will not be responsible for indirect, incidental or unexpected losses related to the use of our website, services or products.
Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable law.
Brand Protection
We take the integrity of our brand seriously.
We reserve the right to refuse service, cancel orders, remove content or restrict access where necessary to protect our customers, our website and our business standards.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
Updates to These Terms
We may update these Terms from time to time as our business, website or legal requirements evolve.
The latest version will always be available on this page. Continued use of our website after updates means you accept the revised Terms.
Company Details
Aurello London
Registered in the Netherlands
KVK Number: [Your KVK Number]
Business Address: [Your Business/Postal Address]
Email: info@aurellolondon.com
Contact
For any questions or support, please contact us at: